Safety and Installation
The Mantel Surface Above My Fireplace Is Hot to the Touch, Is This a Fire Hazard?
Is it Safe to Mount Televisions, Electronics Or Other Valuable Items Above My Fireplace?
Our Brand New Fireplace Has Smoke Coming Off the Paint, Is This Normal?
Owner Information
Can I Convert My Vent Free Fireplace or Log-Set to Another Gas?
How Do I Find the Model Number of My Vermont Castings Product?
Our Gas Appliance Worked Fine the First Few Seasons, But Now We Have to Re-Light the Pilot Frequently.
Remote Controls
What Is the Length of Warranty For Ambient Technologies Products?
How Far Away Will the Transmitter Communicate with the Receiver?
The Operating Instructions State “In Manual Mode, The Transmitter Will Not Turn Off the Appliance Even if the Room Temperature Is Above the Target Temperature.” What Does This Mean?
I’ve Noticed When My Wife Parks Her Car in the Garage Our Fireplace Comes On. Can an Outside Source Influence the Operation of My Remote Control Unit?
I Can't Turn Off My Fireplace With My Transmitter. Up Until Today My Remote Control Unit Has Operated Perfectly. How Come I Can't Turn It Off Today?
Wood Stoves
Do I Need a Permit to Install My Wood Stove?
What Type of Floor Protection Do I Need Under My Stove?
Will I Need Wall Protection?
What Is the Best Way to Store Firewood?
Why Does My Stove Smoke or Puff Smoke?
What Advantage Is an Ash Drawer?
What Does the Term EPA Mean?
What Is the Technical Data Per the 2015 Standards of Performance For Residential Wood Heaters?
Why Does the EPA Tag on My Stove Say a Different Efficiency Than the Specs Published For the Stove By the Manufacturer?
Why Does My Glass Get So Dirty?
What Do I Use to Clean My Wood Stove Glass?
When Do I Need to Replace My Stove Gaskets?
Why Does the Fire Go Out or Smolder When I Close the Door or the Bypass Damper?
Why Do I Need a Thermometer?
